Service Technician 

Job Title:........................... Service Technician

Department:....................... Service

Supervisor:........................ Service Manager

Location:…………………..13850 N. Cave Creek Road, Phoenix, AZ 85022


Summary Description

Performs quality repairs, customizes, maintains, and overhauls both customer and dealer
owned motor vehicles as close to the allotted time schedule as possible with
excellent quality.  Continually improves skill level through training, minimizes repeat repairs, maintains productivity as close to 100% as possible and maintains clean facilities.


Key Results Areas:

· Service Department Operations

· Customer Service


Major Duties and Responsibilities:

   Service Department Operations

· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

· Practice good safety procedures

· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

· Accept work assignments from Service Writer/Manager.

· Request parts for the job as early as possible when needs become known.

· Perform service, repair, and customization work in accordance to factory or Arizona Harley-Davidson specifications.

· Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.

· Follow designated test route.

· Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

· After job is finished ensure proper completion and filing of paperwork.

· Keep work area as clean as possible and assist others with maintaining shop cleanliness.

· Maintain technical (Professional Harley-Davidson and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

· Financially responsible for damage to internal/external motorcycles with managers discretion.


Customer Service

· Minimize comebacks and deal with them promptly and satisfactorily when they do occur.

· Report damages immediately to service manager or writer

· Keep customer vehicles as clean as possible.

Other Duties,  As Assigned.

Certificate, Licenses, Registrations:

· Completion of a factory authorized formal training program or equivalent work experience.

· Current Motorcycle license.

· Completed PHD’s (Professional Harley-Davidson Training).


Other Qualifications

· Able to read schematics, diagrams and manuals. 

· Able to use and read measurement tools, such as digital technician (computer)

· Able to use various hand tools.

Job Requirements:

· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.


Physical Demands:

· The noise level in the work environment is usually loud.

· Requires the use of both hands and legs.

· Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.

· Frequently requires the ability to balance, push and ride an 800lb. motorcycle.

Working Conditions:

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.



3/8” Drive Socket Sets

Combination Wrenches



3/8” to 3/4” 6 & 12

1/8” to 1 1/2”

Digital multimeter

Screwdriver Sets

    (shallow & deep)

19mm & 12 mm

10 amp scale

Flat #1, 2, 3, 4

3/8” to 9/16” 6 & 12


300 ma scale

Phillips #1, 2, 3, 4

    (wobble socket)

Line Wrenches


Posi-Drive #1, 2, 3, 4


1/4”, 5/16”, 3/8”, 7/8”

Test Light

Angle Driver (for carb adjust)

Spark Plug Sockets




18mm & 13/16

Crescent Wrenches

Jumper Leads

Pliers Sets


4”, 6”, 8”, 10”, &

3 ea (14 Gauge W/30


3/8” Drive Allen Sockets


amp clips 24” long)

Vice Grip

Straight & Ball

Allen Wrenches


Needle Nose

    (short & long)

1/16” to 7/16”

Timing Light


3/16” to 3/8” Long 6mm



Channel Lock


Ball Peen Hammers


Hose Clamp Crimpers

Crows Foot Set

2,4,8,12,16, & 28 oz.

Piston Ring Compressor

Snap ring

3/8” to 1 1/8”



Small to Large


Brass Hammer

Dial Calipers

   (Straight 45 & 98 degree)

Torx driver bit set




Up to & including # 40 & 45

Dead Blow Hammer Set

Micrometer Set

1/4” Ratchet Set





Torque Adapter Set

Plastic Tip Hammer Set

Small Hole Gauges

1/4” Extension Sets

3/8 to 3/4



2” to 6” Straight


Punch & Chisel Set

Telescoping Gauges

1” to 8” Wobble

1/2” Ratchet Set





Complete Set of Metal Files

Steel Rule

1/4” T-handle

1/2” Extension Sets

File Handles



2” to 12” Straight

Thread Files

6” Machinists Square

1/4” Air Ratchet

1” to 12” Wobble

Jewelers Files






1/4” Drive Socket Sets

1/2” T-handle

Feeler Gauge

Wheel Bearing packer

1/4” to 1 1/2” 6 & 12


Flat & Wire Type


    (shallow & deep)

1/2” Drive Socket Sets


Spoke Wrench

1/4” to 1 1/2” 6 & 12

3/8” to 1 1/2” 6 point shallow



    (wobble socket)


Safety Glasses

Valve Core Tool


Hand Impact Driver & Bits



3/8” Ratchet Set


Drill Bits - All to 1/2”

6” dial vernier


Air Impact Wrenches

Number, letter,


3/8” Extension Sets

3/8”  & 1/2


Plumb bob

2” to 12” Straight


Hacksaw With blades


1” to 12” Wobble

Torque Wrenches


Six 24” Bungi cords


3/8” to 288” lb.

3/8” or 1/2” Drill


3/8” T-Handle

3/8” to 75” lb.


Belt tension gauge


1/2” to 288” lb.

Pop Rivet Gun


3/8” Air Ratchet
















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