Service Technician
Job Title:........................... Service Technician
Department:....................... Service
Supervisor:........................ Service Manager
Location:…………………..13850 N. Cave Creek Road, Phoenix, AZ 85022 www.buddystubbshd.com
Performs quality repairs, customizes, maintains, and overhauls both customer and dealer
owned motor vehicles as close to the allotted time schedule as possible with
excellent quality. Continually improves skill level through training, minimizes repeat repairs, maintains productivity as close to 100% as possible and maintains clean facilities.
· Service Department Operations
· Customer Service
· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
· Practice good safety procedures
· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
· Accept work assignments from Service Writer/Manager.
· Request parts for the job as early as possible when needs become known.
· Perform service, repair, and customization work in accordance to factory or Arizona Harley-Davidson specifications.
· Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
· Follow designated test route.
· Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
· After job is finished ensure proper completion and filing of paperwork.
· Keep work area as clean as possible and assist others with maintaining shop cleanliness.
· Maintain technical (Professional Harley-Davidson and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
· Financially responsible for damage to internal/external motorcycles with managers discretion.
· Minimize comebacks and deal with them promptly and satisfactorily when they do occur.
· Report damages immediately to service manager or writer
· Keep customer vehicles as clean as possible.
· Completion of a factory authorized formal training program or equivalent work experience.
· Current Motorcycle license.
· Completed PHD’s (Professional Harley-Davidson Training).
Other Qualifications
· Able to read schematics, diagrams and manuals.
· Able to use and read measurement tools, such as digital technician (computer)
· Able to use various hand tools.
· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.
Physical Demands:
· The noise level in the work environment is usually loud.
· Requires the use of both hands and legs.
· Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
· Frequently requires the ability to balance, push and ride an 800+ lb. motorcycle.
· Frequently works near moving mechanical parts.
· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
· Occasionally, exposed to exhaust fumes or other airborne particles.
GENERAL TOOLS | 3/8” Drive Socket Sets | Combination Wrenches | ELECTRICAL |
3/8” to 3/4” 6 & 12 | 1/8” to 1 1/2” | Digital multimeter | |
Screwdriver Sets | (shallow & deep) | 19mm & 12 mm | 10 amp scale |
Flat #1, 2, 3, 4 | 3/8” to 9/16” 6 & 12 | 300 ma scale | |
Phillips #1, 2, 3, 4 | (wobble socket) | Line Wrenches | |
Posi-Drive #1, 2, 3, 4 | 1/4”, 5/16”, 3/8”, 7/8” | Test Light | |
Angle Driver (for carb adjust) | Spark Plug Sockets | ||
18mm & 13/16 | Crescent Wrenches | Jumper Leads | |
Pliers Sets | 4”, 6”, 8”, 10”, & | 3 ea (14 Gauge W/30 | |
Common | 3/8” Drive Allen Sockets | amp clips 24” long) | |
Vice Grip | Straight & Ball | Allen Wrenches | |
Needle Nose | (short & long) | 1/16” to 7/16” | Timing Light |
Sidecut | 3/16” to 3/8” Long 6mm | ||
Channel Lock | Ball Peen Hammers | ENGINE | |
Hose Clamp Crimpers | Crows Foot Set | 2,4,8,12,16, & 28 oz. | Piston Ring Compressor |
Snap ring | 3/8” to 1 1/8” | ||
Small to Large | Brass Hammer | Dial Calipers | |
(Straight 45 & 98 degree) | Torx driver bit set | ||
Up to & including # 40 & 45 | Dead Blow Hammer Set | Micrometer Set | |
1/4” Ratchet Set | |||
Torque Adapter Set | Plastic Tip Hammer Set | Small Hole Gauges | |
1/4” Extension Sets | 3/8 to 3/4 | ||
2” to 6” Straight | Punch & Chisel Set | Telescoping Gauges | |
1” to 8” Wobble | 1/2” Ratchet Set | ||
Complete Set of Metal Files | Steel Rule | ||
1/4” T-handle | 1/2” Extension Sets | File Handles | |
2” to 12” Straight | Thread Files | 6” | |
1/4” Air Ratchet | 1” to 12” Wobble | Jewelers Files | |
CHASSIS | |||
1/4” Drive Socket Sets | 1/2” T-handle | Feeler Gauge | Wheel Bearing packer |
1/4” to 1 1/2” 6 & 12 | Flat & Wire Type | ||
(shallow & deep) | 1/2” Drive Socket Sets | Spoke Wrench | |
1/4” to 1 1/2” 6 & 12 | 3/8” to 1 1/2” 6 point shallow | MISC TOOLS | |
(wobble socket) | Safety Glasses | Valve Core Tool | |
Hand Impact Driver & Bits | |||
3/8” Ratchet Set | | Drill Bits - All to 1/2” | 6” dial vernier |
Air Impact Wrenches | Number, letter, | ||
3/8” Extension Sets | 3/8” & 1/2 | Plumb bob | |
2” to 12” Straight | Hacksaw With blades | ||
1” to 12” Wobble | Torque Wrenches | Six 24” Bungi cords | |
3/8” to 288” lb. | 3/8” or 1/2” Drill | ||
3/8” T-Handle | 3/8” to 75” lb. | | Belt tension gauge |
1/2” to 288” lb. | Pop Rivet Gun | (HD35381) | |
3/8” Air Ratchet | |||
Flashlight | |||