Parts & Accessories Associate

Job Title:............................. Parts & Accessories Associate

Department:....................... Parts & Accessories Department

Supervisor:......................... Parts & Accessories Manager

Location:............................ 13850 N. Cave Creek Rd., Phoenix, AZ 85022

                                             www.buddystubbs.com

Pay Class / Full-Time:........ Hourly + Commission

Summary Description

Retail Sales of Parts and Accessories. Compiles and maintains parts inventory and status
information to expedite movement of material between the parts and service/sales
area. Provides prompt, dependable high quality service to (internal & external) customers.  Maintains a high degree of customer satisfaction. Maintains a clean, efficient facility.

Key Results Areas:

·P&A Consulting for New & Pre-Owned Vehicle Sales.

·Parts, Accessories and Sales Consultation.

·Customer Service and Satisfaction.

·Inventory Accuracy.

Major Duties and Responsibilities:

P&A Consulting for New & Pre-Owned Vehicle Sales

· P&A Consulting with internal and external customers for New & Pre-Owned Vehicle Sales Interface with Service Technicians and ensure their P&A needs are being met.

·Take service technicians’ orders for parts and fill them as fast as possible.

·Assist service technicians in determining parts & accessories requirements for individual jobs.

·Enhance the value of the new and pre-owned vehicle sales process through personalized P&A consulting.

·Follow the steps of the “C.U.S.T.O.M.” Sales Process effectively to ensure satisfied customers and increased sales.

·Present the features and benefits of all parts and accessories that may meet customer needs.·       

·Show each customer advantages of H-D products over competing brands.·       

·Follow procedures to ensure timely and proper completion of all paperwork.

·Coordinate ordering, delivery and installation of desired parts and accessories between the Parts and Sales Department to meet
the customer’s expectations.

·Support and encourage use of the Service Department for installation of parts and accessories sold through the dealership.

Parts, Accessories and Sales

·Support cross-selling Motorclothes, collectibles and HOG memberships, with all new and pre-owned vehicles.

·Work effectively with other departments to ensure smooth customer flow through the dealership

·Support and encourage use of the Service Department for installation of parts and accessories sold through the dealership. 

Inventory Accuracy

·Become familiar and efficient with all phases of the computer system required for entry and tracking of inventory.

·Participate in periodic physical inventory of all merchandise (counts, reports etc.)

Customer Service and Satisfaction

·Greet customers immediately, in a courteous and friendly manner.

·Handle telephone transactions quickly, and courteously.

·Support the Sales/Service Department as needed to ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.

·Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Other Duties - As Assigned 

·Up-sell parts, accessories and performance work whenever possible.

Supervisory Responsibilities: None

Qualifications & Job Requirements:

·Must have an approachable, likable personality.

·Excellent communication skills and demonstrated “closing skills”.

·Knowledge of Harley-Davidson Motorcycle parts and accessories and experience with fitment and style issues.

·Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

·Demonstrated attention to detail and outstanding follow-through skills.

Physical Demands:

·The noise level in the work environment is occasionally loud.

·Occasionally requires the ability to balance and push an 800+ lb. motorcycle.

·Sales persons spend the majority of the day on their feet, demonstrating products.

Working Conditions:

·Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·Occasionally exposed to exhaust fumes or other airborne particles.